“In my 23 years’ service I have never been exposed to a training of this type. It has updated my knowledge and given me a sense of belonging and relevance.”

“The course facilitator was outstanding and delivered what I expected. I am equipped and prepared to put what I learnt into practice.”

“Well organised, targeted programmes on the peculiar problems with our Nigeria Public Service and very cogent and appropriate measures to tackling them with assured success.”

“I expected that this programme would empower me with the skills to help me be a better manager and it has done more than that by showing me that I cannot be a good manager if I do not bring those who work under me to see how relevant they are by linking the jobs they do to the organisation goals and impact on the society… The course was very useful, but I would rather have preferred it to be of a longer duration.“

“Access to informational best practices, deliver cutting edge ideas outstanding. I would like it that each and every investigator in our office go through the programme, hence speak the same language. The programme is really extraordinary.”

“I was able to interact with the great resourceful facilitators who passed onto me some extraordinarily useful materials that will be useful to me for life.”

“The concept of the Expo is an exciting and valuable innovation.  We were very interested when we learned about a first of its kind event and was unlike any other conference we have previously participated in… I came with high expectations and was not disappointed….  It was an opportunity to see first-hand what others are doing across a wide array of not just countries but different types of ombudsman, new specialised areas and other kinds of complaint handling bodies.”

“This has been a very well organised training programme. I have benefitted tremendously.”

“I thought it would be the usual theoretical programme but it turned out to be exciting, interactive, practical and useful for me to perform better.  The programme was refreshing and quite informative. It has built a critical mass for the Ministry to have positive networking among colleagues that had hitherto worked individually.”

“Great! It was a time well spent and I think each presenter brought valuable aspects to the table.”