GMSI offers an exceptional portfolio of advisory, training and institution development services on all aspects of contemporary ombudsman, oversight, and governance institutions.

GMSI’s work in this area covers a wide spectrum of accountability and watchdog institutions including: Ombudsman offices ; Complaints Commission; Regulatory bodies; Public Protectors; Specialty Ombudsman Offices of all types in governments, public organisations, business establishments, and non-governmental bodies; Human Rights Commissions; Ethics, Integrity and Anti-Corruption organisations; Government Inspectors; Supreme Audit bodies; Public Service Commissions; Mediateurs; Grievance and Complaints handling offices; Legislative bodies; Human rights defenders; and Civil society organisations.

GMSI’s activities are organised into two broad areas:

International Ombud Expo

GMSI established and continues to manage the periodic International Ombud Expo (IOE), first launched in 2019. The IOE brings together leading oversight and governance institutions from around the world to participate in exhibitions and showcase their roles, operations, and impact. The success of previous editions highlights the value of this unique platform for exchanging best practices and strengthening oversight institutions globally. Links to previous events

International Ombud Expo 2019

International Ombud Expo 2024

Advice and Training

At GMSI, we recognise the critical role that oversight and governance institutions play in strengthening democratic governance. These institutions are essential for ensuring public accountability, protecting human rights, reducing conflict, fostering peace, and consolidating development gains.

We are a leading training provider, recognised by major regional and international professional networks in this field. We offer one of the most comprehensive capacity development programmes globally, covering all aspects of contemporary ombudsman practice and oversight functions. We support governments, public organisations, and corporate bodies in designing and implementing policies and institutional frameworks tailored to their needs.

Our programmes and courses in this area are delivered in a number of ways, namely:

  • Direct support governments and policy makers in design and establishment of strong, effective and sustainable institutions for effective governance and development;
  • Open and tailored courses to individual institutions in building their capacity and the competencies of their staff;
  • Knowing the particular challenges new appointees face on assumption, we also offer bespoke and hands-on study programmes aimed at getting them up to speed as quickly as possible;
  • Offering of advice and mentorship on request;
  • Assistance to relevant functionaries to provide them continuous access to resources they need to be at their best;
  • Support to researchers and academics in the field through our periodic Fellowship Programme for the Advancement of the Study and Practice of the Ombudsman and Oversight Roles;
  • Advisory and consultancy services.

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Explore our training programmes for ombudsman, oversight, and accountability institutions:
Upcoming Programmes


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