What participants say about our programmes


Doing Ombudsman Investigations – Developing Effective Complaints Handling

“‘In my candid opinion my expectations have been exceeded.  I have learnt insights that I never knew or expected. I hope to convince my Commissioners to send other colleagues, and for those who have attended this, any higher programme that would fully equip us.  Excellent programme!“

MR JOSEPH WHITTAL

DIRECTOR, COMMISSION ON HUMAN RIGHTS AND ADMINISTRATIVE JUSTICE, GHANA

Hiring the Best – Selecting and Interviewing in the Public Sector

“Training met expectations, facilitators very informative and engaging.  They also encouraged issues and solutions to be discussed.”

MS NOELLA WEEKES

HUMAN RESOURCES MANAGER, GOVERNMENT OF MONTSERRAT

Supporting Leadership – Enhancing the Role of Personal Assistants, Confidential Secretaries, and Senior Support Staff

“The ability of the resource person, Prof Ayeni – to effectively communicate to the level of the audience is highly commendable.  The programme was a huge success.”

MRS GETRUDE UKOANAM

ASSISTANT DIRECTOR, NIGERIAN EXPORT PROMOTION COUNCIL, ABUKA

Public Protector South Africa – Strategy Review

“Facilitation, interaction and overall arrangement was beautiful.”

MR C. MOTAN

OFFICE OF THE PUBLIC PROTECTOR OF SOUTH AFRICA

Ombudsman Deputies – Optimising Performance for Institutional Excellence

“This programme was excellent. The facilitator, Victor Ayeni, is confident and displays a wealth of knowledge and I have learnt so much from him. This programme is also excellent as it is tailored specifically for you/your country.  You actually leave with real solutions – not just theories and hand-outs.”

MS SHIVONNE WHITE

CONSTITUTION & COMMISSION SECRETARIAT, BRADES, MONTSERRAT

First International Ombud Expo, Abuja, Nigeria, October 2019

“For the first time, the world saw different Ombud types and their operations gathered under one roof… (And) the women in this sector have been given the rightful place in the history of the Ombud institution… I have to appreciate Prof. Victor Ayeni of the GSMI who brought this vision and proposed that the Chief Ombudsman of Nigeria should be the host of the first ever International Ombud Expo.  Prof Ayeni, I later discovered had shown keen interest in the development of the Nigerian Ombudsman institution for many years just as he has to the Ombud institution globally.”

HON. CHILLE WAGNER IGBAWUA

CHIEF COMMISSIONER OF THE PUBLIC COMPLAINTS COMMISSION AND OMBUDSMAN OF THE FEDERAL REPUBLIC OF NIGERIA

Leading Transformation – Modernising the Public Service

“This is a progressive and desirable programme that needs to be continued periodically so that the Public Services would be kept abreast of worldwide, generally accepted practices.”

ALHAJI IBRAHIM KUNO

HEAD OF THE CIVIL SERVICE, GOMBE, NIGERIA

UNODC Mentorship on Corruption Prevention, Abuja, Nigeria

“Prof, thanks….  It has been such a great pleasure meeting and working with you. You have no doubt deepened my knowledge. I thank you most especially for the excellent work done for our working group.”

MR OKECHUKWU NWADINOBI

COMMISSIONER, CODE OF CONDUCT BUREAU (CCB), NIGERIA

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“The programme was timely and very beneficial.  It will go a long way in helping me to improve on my work process. Thank you.”

MR STEVEN KALETE

INSPECTORATE OF GOVERNMENT OF UGANDA

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“The programme was excellent, well needed and well timed.  The content was extremely relevant and useful relevant and useful.  Dr Ayeni’s teaching style and critical appraisal was exactly what the office needed.”

MS AQUILAH FLEMING

OFFICE OF THE OMBUDSMAN OF BERMUDA

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