What participants say about our programmes



Enhancing Performance – Building Capacity for Public Sector Transformation

“My expectations were more of theoretical approach to performance enhancing and some tedious written assignments. But, on the contrary, the programme was entirely relaxing, refreshing and the practical approach made the programme easy to assimilate.”

MRS. SUSAN OLUDIYA

ASSISTANT DIRECTOR, STATE HOUSE, NIGERIA

Advancing the Ombudsman’s Impact – Roles, Services, Performance

“I am grateful that I came. On day one, it was a bit unsettling as the facilitator was very brutal in getting us on board.   By day two, I was now on board and could see where we were going.  I’m grateful that I came to this training.”

MS MATSHIDISO D BOKOLE

EXECUTIVE DIRECTOR, OFFICE OF THE OMBUDSMAN OF BOTSWANA

Enhancing Effectiveness – Improving Leadership and Governance

“Overall the programme could be summarised in one word, professional.”

MR EDWARD HAUANGA

MR EDWARD HAUANGA, HEAD OF DEFENCE CIVIL TRAINING DIVISION, MINISTRY OF DEFENCE, NAMIBIA

First International Ombud Expo, Abuja, Nigeria, October 2019

“The IOE was a resounding success… Given the positive outcomes of the Expo, we would definitely appreciate the opportunity to participate in future events…. It has the potential to really strengthen and grow the Ombud institution.  My key highlight therefrom was the exhibition hall which showcased a number of Ombud bodies around the world… and the Special Event on Women Leaders was indeed a special moment…. we wish to thank Prof. Ayeni and the GMSI team for its organisation and coming up with this great initiative…”

ADVOCATE DINKIE DUBE

OFFICE OF THE MILITARY OMBUD OF THE REPUBLIC OF SOUTH AFRICA

Programme on ‘Managing People – Modernising Public Employment

“The programme on the whole was very rewarding and enjoyable.  I would like to see other members of the Commission and other bodies participate on the programme.”

MR G. O. BRIGHT

CHAIRMAN, PUBLIC SERVICE COMMISSION, THE GAMBIA

Leading Oversight Institutions – Executive Study Programme for Heads of Ombudsman, Human Rights and Related Institutions

“A small professionalized and intensive learning event that sharpened my knowledge and skills and provided me with huge confidence in doing my job effectively.”

MS AMABEL ORRACA-NDIAYE

OMBUDSMAN AND MEDIATOR, AFRICAN DEVELOPMENT BANK, COTE D’IVOIRE

When Managers Deliver – Making Government Effective

“My expectations include improving my managerial competencies, acquiring new skills, and these were well met in the training.  The interactive sessions, the participatory nature of facilitation, involving everyone and the sharing of personal experiences were quite exciting to me. … (GMSI) did a wonderful job. Keep it up and take on more challenges in governance matters in Nigeria. Please work more on our mindset and value system.”

MRS MABEL OZUMBA

DEPUTY DIRECTOR, FEDERAL MINISTRY OF EDUCATION, ABUJA, NIGERIA

First International Ombud Expo, Abuja, Nigeria, October 2019

“For the first time, the world saw different Ombud types and their operations gathered under one roof… (And) the women in this sector have been given the rightful place in the history of the Ombud institution… I have to appreciate Prof. Victor Ayeni of the GSMI who brought this vision and proposed that the Chief Ombudsman of Nigeria should be the host of the first ever International Ombud Expo.  Prof Ayeni, I later discovered had shown keen interest in the development of the Nigerian Ombudsman institution for many years just as he has to the Ombud institution globally.”

HON. CHILLE WAGNER IGBAWUA

CHIEF COMMISSIONER OF THE PUBLIC COMPLAINTS COMMISSION AND OMBUDSMAN OF THE FEDERAL REPUBLIC OF NIGERIA

Enhancing Performance – Building Capacity for Public Sector Transformation

“I appreciate the warm reception, friendly atmosphere and particularly the facilitators’ humbleness.”

MR A. BADAMASI

DEPUTY DIRECTOR, STATE HOUSE, ABUJA, NIGERIA

Developing the Specialty Ombud Office – Roles, Services, Performance

“It was awesome and value for money programme.  Prof Ayeni and Adv Makumbi added insight and experience.”

MS NTOMBIKAYISE Q. MDLULI-JACHA

HEAD OF COMMUNICATION, OFFICE OF THE SOUTH AFRICAN MILITARY OMBUD

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